# Support - RipAI

- Route: `/support`
- URL: https://rippdf.com/support
- Source file: `src/pages/Support.jsx`

## Page Summary
Get help with RipAI. Ask our team a question, and find guidance on setup, licensing, AI providers, and getting the output your systems need.

## Key Headings
- H1: We're here to help
- H2: Thanks, we have it
- H2: That didn't send
- H2: Ask us a question
- H2: What we can help with
- H3: Getting set up
- H3: Licensing and plans
- H3: Getting the output you need
- H3: Security and procurement
- H3: Rather talk it through?
- H2: The things people ask us about most
- H2: Help travels with the product
- H3: Help on the screen you're on
- H3: A per-screen index
- H3: The full user guide
- H2: Other places to look

## Page Content Extract
- RipAI Support
- We're here to help
- Tell us what you need and we'll come back to you by email. Below the form you'll find guidance on the things people ask us about most.
- Thanks, we have it
- Your message is with our team and we'll reply by email. If there's a file that would help us, send it along with your reply.
- ) : formStatus === 'error' ? (
- That didn't send
- Ask us a question
- Six quick fields. Add technical details only if you have them to hand.
- Organisation
- What do you need help with?
- Choose a topic
- How can we help?
- Add technical details
- RipAI version
- Settings, then About.
- Operating system
- Licence tier
- I'm happy for RipAI to contact me about this request.
- What we can help with
- Getting set up
- Installation, activation, and getting your first documents through.
- Licensing and plans
- Moving machines, processing credits, upgrades, and licensing for client work.
- Getting the output you need
- Settings for your document types, and packaging results for your AI systems.
- Security and procurement
- Data handling, local processing, and the questions your IT reviewers will ask.
- Rather talk it through?
- If it's easier to walk through your documents together, book a session with us instead.
- Book a guided session
- The things people ask us about most
- Short answers to the questions that come up regularly. There is a lot more detail in the guide that ships with RipAI.
- Help travels with the product
- RipAI carries its own documentation, and all of it works with the network switched off.
- Help on the screen you're on
- Almost every section heading carries a question mark that explains what that section does and how it is used. It never calls an AI provider.
- A per-screen index
- The Help tab in the aside lists every explanation available on the current screen, each with a one-sentence summary, so you can scan rather than hunt.
- The full user guide
- Open it from Help, then User Guide. It covers every screen and setting in plain language, with a task index that takes you straight to what you are trying to do.
- Other places to look
- Installation guide
- Documentation
- Pricing and plans
- What RipAI does
- Privacy policy
- Terms of use
- Talk to sales

## Canonical References
- https://rippdf.com/ai/home.md